Personal Care Services

Support with the everyday personal tasks that quietly matter most — bathing, showering, dressing, hair care, oral hygiene, toileting, and continence support. Delivered with the kind of patience and discretion that protects dignity.

• Showering and bathing assistance, including bed baths where mobility is limited
• Dressing and grooming, with respect for personal preferences
• Oral and skin care, denture and shaving support
• Continence support — discreet, planned, never rushed
• Medication prompts (Schedule 4/8 administration is delivered under RN oversight only)

Domestic Assistance & Household Support

The household tasks that keep a home liveable — done thoroughly, on a schedule that suits you. We work to a checklist agreed at the start, not whatever a worker thinks of on the day.

• General cleaning — vacuuming, mopping, dusting
• Bathroom and kitchen deep clean on rotation
• Laundry, ironing, and bed-making
• Linen and towel changes
• Light tidying and decluttering on request

Meal Preparation & Nutrition Support

Cooked meals tailored to dietary needs, cultural preferences, and what you actually want to eat. We can prep one meal or a week's worth in batches, depending on your plan.

• Grocery planning and shopping
• Meal prep, cooking, and packing for the week ahead
• Texture-modified meals for swallowing concerns (with allied health input)
• Diabetes, renal, low-FODMAP and other diet-specific cooking
• Cultural cuisine and family recipes — bring them, we'll cook them

Transport Assistance & Community Access

Door-to-door transport with someone who knows the area and the appointment. Wheelchair-accessible vehicles available where needed.

• Medical, allied health, and specialist appointments
• Day programs, social groups, and community activities
• Shopping trips and errands
• Visits to family, friends, and community events
• Wheelchair-accessible transport on request

Respite Care for Families & Carers

Planned or emergency support so primary carers can rest, work, or handle their own appointments — without the worry. Hours, days, or overnight stays available.

• In-home respite — a worker comes to you
• Day respite at a community location
• Overnight or weekend respite for sustained breaks
• Emergency respite for unexpected carer absence
• Planned respite around carer holidays or surgery

Care Management

Care Management is the layer that holds your plan together — the named person inside Goldstar Care who knows your goals, your team, and the moving parts. We take the extra step to work alongside your Local Area Coordinator (LAC) and Support Coordinator (SC) to make sure the services in your plan actually show up the way they were intended.

• A dedicated Care Manager from intake — the same person, week after week
• Working alongside your LAC or SC so the plan's intent translates into actual care
• Liaising with your GP, allied health, hospital teams, and family — one point of contact
• Tracking progress against goals and flagging changes early, not late
• Managing the budget for hours we deliver and reporting back for plan reviews

Community Participation Programs

Support to do the things you want to do — not just the things on a roster. Gym, art class, men's shed, footy game, the local cafe, church on Sunday. Whatever keeps you connected.

• One-on-one social support
• Group activity facilitation
• Skill-building (cooking, public transport, money handling)
• Volunteering and work prep support
• Cultural, faith, and community event access

Group & Centre-Based Activities

Group programs and activities run at our centres — for participants who want structured social interaction, skill development, or recreation in a group setting. Run by experienced support workers, with transport in and out as an option.

• Weekly day programs at our centres
• Skills-based groups — cooking, money handling, communication
• Recreation and creative activities — art, music, gardening
• Social groups and outings
• Transport to and from the centre as needed
• Lunch and breaks included where appropriate

Daily Living & Life Skills

One-to-one skill development to build independence in the everyday things that matter — at your pace, in your own home or community. Aimed at participants working toward goals in their NDIS plan around self-management, household skills, or community access.

• Cooking, meal planning, and grocery shopping skills
• Money handling, budgeting, and bill management
• Public transport training and route familiarisation
• Social skills development and communication coaching
• Self-care routines and time-management support
• Household management — cleaning routines, laundry, basic maintenance

Innovative Community Participation

Tailored 1:1 community participation for participants whose support needs don't fit a standard group program — including those with complex behaviour, sensory, or clinical needs. Designed to keep community connection going when the typical pathways don't work.

• 1:1 community access with a matched support worker
• Activities planned around individual interests and capacity
• Sensory-sensitive outings and quieter venue options
• Behaviour-supported community access under approved plans
• Building community connections beyond the support relationship
• Trial-and-test activities to find what works

Nursing & Clinical Care Services

Registered Nurse-led clinical care in the home — for participants and clients who need more than a support worker can provide. RN oversight also sits behind every personal care service we deliver.

• Wound care, dressings, and pressure injury management
• Medication administration (Schedule 4/8) and webster pack management
• Catheter, stoma, and PEG feeding management
• Diabetes education and insulin administration
• Post-hospital recovery oversight, including IV cares
• Palliative care symptom management

Behaviour Support & High-Intensity Care

For NDIS participants whose Behaviour Support Plans include regulated restrictive practices, Goldstar Care delivers the day-to-day care under those plans — with the training, oversight, and documentation discipline to do it safely.

• Support delivery under approved Positive Behaviour Support Plans (PBSPs)
• Worker training in the specific practices authorised in the BSP
• Coordination with the participant's behaviour support practitioner
• Audit-ready documentation kept current — not scrambled together at audit time
• De-escalation as the first response, every time, before any restrictive practice is considered

We don't take participants whose plans require practices we're not trained or authorised to deliver. If we can't do it safely, we'll say so and help find a provider who can.

Cultural & Faith-Based Care Support

Care that respects how you live, eat, pray, and speak. Workers matched on cultural background, language, and faith where possible — particularly important for First Nations participants and clients from CALD backgrounds.

• Multilingual support workers (where available)
• Cultural food preparation
• Faith-aware care — prayer times, fasting, modesty preferences
• First Nations-led care matching where requested
• Family and elder involvement in care planning

High-Intensity Personal Care

The higher-acuity end of personal care — for participants whose support needs require clinical oversight, advanced procedural training, or specialised workforce. Delivered by support workers with documented competency assessments, supervised by our Registered Nurses.

• PEG feeding, stoma care, and complex bowel care
• Ventilator-assisted and tracheostomy support
• Complex medication administration (Schedule 4/8) under RN oversight
• Behaviour-supported personal care under an approved Behaviour Support Plan
• Complex wound care and pressure injury management
• Catheter management and bladder/bowel programs

Supported Independent Living (SIL)

Supported Independent Living (SIL) and shared-living supports for participants whose home includes daily on-call assistance — including those with high or complex needs.

• 24/7 or part-time SIL rosters
• Behaviour support plan implementation
• Skill-building toward greater independence
• Clinical oversight for participants with medical complexity
• Coordination with allied health and behaviour support practitioners

Specialist Disability Accommodation

Goldstar Care is an approved Specialist Disability Accommodation (SDA) provider, delivering purpose-built housing for NDIS participants with extreme functional impairment or very high support needs. SDA is a capital-funded NDIS support — eligibility is assessed individually as part of the NDIS planning process.

If SDA is in your NDIS plan (or you're exploring whether it should be), call us to talk through options — we can also help connect you with SIL and other in-home supports that work alongside SDA.

Employment & Education Support

Help to find, prepare for, and maintain open employment — or to access further education and training. Includes School Leaver Employment Supports (SLES) for young people transitioning from school, and ongoing workplace assistance for participants already in work.

• Career exploration and goal-setting
• Job-seeking skills — resume, interview prep, application support
• On-the-job support and workplace adjustments
• Education access — TAFE, university, further training
• School Leaver Employment Supports (SLES) for young people
• Coordination with DES providers and employers

Specialised Supported Employment

On-the-job and group-based employment support for participants who need a more structured workplace environment — typically delivered in supported workplace settings where production tasks are matched to capability and pace.

• Structured supported workplace placement
• On-the-job task training and supervision
• Workplace social skills and routines
• Group-based employment programs
• Pathway support for participants moving toward open employment