Goldstar Care
Resources & Insights

From the people who do the work.

Industry insights, family guides, and frontline learnings from Lorrae, our care managers, and the Goldstar Care founders. No content marketing fluff — just what we actually know.

Practical resources

Pricing, plans & quick references.

The documents and links we send people most often. Always free, no email gate, no signup. If something's missing here that would have helped you, tell us — we'll add it.

Pricing

NDIS Price Guide

The official NDIS Pricing Arrangements and Price Limits — the document that sets the maximum hourly rates a registered provider can charge for every NDIS support type. Updated by the NDIS each financial year.

The gap nobody talks about in Australian care — and why families pay the price
Featured
Industry insights

The gap nobody talks about in Australian care — and why families pay the price

Most providers do simple daily support. Hospitals do acute clinical care. But there's a huge middle that goes underserved — and that's where families end up switching providers, or worse, losing loved ones to premature residential care.

LM
Lorrae Mehmet
Co Founder and Head of Supports · 8 April 2026 · 6 min read
Understanding the 2026 NDIS Reforms: What They Mean for Participants, Families and Providers
Industry insights

Understanding the 2026 NDIS Reforms: What They Mean for Participants, Families and Providers

Reforms must distinguish between inappropriate spending and legitimate support needs. They are not the same thing. As a registered provider,…

RB
Renato Bacalla
Owner · 4 min read
A Positive Step Forward for Older Australians Receiving Care at Home
Aged Care Reform

A Positive Step Forward for Older Australians Receiving Care at Home

From 1 October 2026, eligible older Australians receiving Support at Home services will benefit from fully funded personal care. Learn what …

GS
Goldstar Care Solutions
Registered provider, Support at Home & NDIS · 3 min read
Complex Care Explained: What Sits Between Low Care and Hospital Admission
Industry insights

Complex Care Explained: What Sits Between Low Care and Hospital Admission

There's a wide, often invisible band of care between basic daily support and full hospital admission. It's where most families end up stuck …

LM
Lorrae Mehmet
Co Founder and Head of Supports · 8 min read
How to Start NDIS or Home Care Services in Victoria: A Step-by-Step Guide
For families

How to Start NDIS or Home Care Services in Victoria: A Step-by-Step Guide

Whether you're applying for NDIS for the first time, or your parent has just been told they qualify for Support at Home — the system is a ma…

LM
Lorrae Mehmet
Co Founder and Head of Supports · 10 min read
Support at Home replaced Home Care Packages — here's what actually changed for families
Support at Home

Support at Home replaced Home Care Packages — here's what actually changed for families

Support at Home went live in November 2025. Most explanatory articles focus on the bureaucracy. I want to talk about what it means in practi…

LM
Lorrae Mehmet
Co Founder and Head of Supports · 5 min read
"I don't need any help" — what to do when your parent refuses support
For families

"I don't need any help" — what to do when your parent refuses support

One of the hardest calls I take is from an adult child who's watched their parent decline and can't get them to accept help. Here's what act…

LM
Lorrae Mehmet
Co Founder and Head of Supports · 7 min read
What RN-led clinical oversight actually means (and why most providers don't have it)
Industry insights

What RN-led clinical oversight actually means (and why most providers don't have it)

"RN-led" appears on a lot of provider websites. Most of the time, it means a registered nurse exists somewhere in the organisation. That's n…

LM
Lorrae Mehmet
Co Founder and Head of Supports · 4 min read
Why we built Goldstar Care differently — and what we refuse to compromise on
About Goldstar Care

Why we built Goldstar Care differently — and what we refuse to compromise on

When Renato and I set out to build a care platform, we had one non-negotiable: we refuse to scale by sacrificing the things that make care a…

D
Daniel
Director · 5 min read
Hospital discharge is broken — and it's costing participants weeks of recovery
Industry insights

Hospital discharge is broken — and it's costing participants weeks of recovery

Discharge planners have an impossible job. Most home care providers can't start fast enough, so patients sit in beds they don't need — or ge…

LM
Lorrae Mehmet
Co Founder and Head of Supports · 5 min read
Who writes here

Voices from the Goldstar Care team.

Our resources content isn't outsourced to a content agency. Everything you read here comes from people who actually do the work — on the phone with families, in hospital wards, in homes across Victoria.

LM

Lorrae Mehmet

Co Founder and Head of Supports

Lorrae leads clinical and operational oversight across all care delivery at Goldstar Care. With over two decades in aged care and disability support, she's the one care managers call when something hard needs a clear answer.

D

Daniel

Director

Co-founder of Goldstar Care Solutions and Renaissance Private Capital. Chartered Accountant, fifteen-plus years across strategy, finance and tech. Son of a refugee. Writes about the business of care, what gets in the way, and what it takes to make better systems show up in someone's living room.

RB

Renato Bacalla

Owner

Co-founder. Twenty years inside services businesses figuring out why they break — and how to put them back together without losing the bit that mattered. Writes about how care actually gets done, and the unglamorous work behind it.

GS

Goldstar Care Solutions

Registered provider, Support at Home & NDIS

Goldstar Care Solutions brings together clinical care, care management and community-based support for older Australians and NDIS participants across Victoria.

Health awareness calendar

Important days in the health calendar

A practical reference for the dates and awareness campaigns that matter for NDIS participants, aged care families, and the community services that support them.

January

February

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