Last updated: 26 April 2026
Our commitment
Goldstar Care Solutions believes everyone deserves equal access to information about care. We design this website to be usable by people with a wide range of abilities, and we work to align with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
What we do
- Use clear, plain English wherever possible.
- Maintain colour contrast that meets or exceeds WCAG AA.
- Keep heading structure logical so screen readers can navigate efficiently.
- Provide alternative text for meaningful images.
- Ensure interactive elements are keyboard accessible.
- Avoid time limits, auto-playing audio, or moving content that cannot be paused.
Need a different format?
If you need any information from this site in a different format — large print, easy English, audio, translated, or otherwise — we'll provide it free of charge. Contact us and we'll arrange it.
Telling us about a problem
We're not perfect. If something on this site is hard to use, please tell us so we can fix it. Email info@goldstarcaresolutions.com.au or call (03) 5222 5399 and ask for the Accessibility contact. We aim to respond within 4 business hours.
Other support
For people who are deaf, hard of hearing, or have a speech impairment, we accept calls via the National Relay Service on 1300 555 727, or via internet relay at accesshub.gov.au. For non-English speakers, we accept calls via the Translating and Interpreting Service (TIS) on 131 450.